Refund policy

Return Policy

Last updated: May 27, 2026

We stand behind the quality of our products. If you're not completely satisfied with your purchase, we offer a straightforward 30-day return policy.

Eligibility

You may request a return within 30 days of the delivery date, provided the following conditions are met:

  • The product must be unopened and in its original, sealed condition.
  • The product must be in its original packaging, including all accessories, inserts, and documentation.
  • Proof of purchase (order confirmation email or order number) is required.

Opened, used, or partially used products are not eligible for return or refund.

How to Start a Return

  1. Contact us at [support email] with your order number and reason for return.
  2. Our team will respond within 1–2 business days with return instructions and a return authorization number (RA#).
  3. Ship the item back using a trackable shipping method. Please do not send returns without a return authorization number — unauthorized returns may not be processed.

Return Shipping

  • Change of mind / general returns: The customer is responsible for return shipping costs.
  • Defective or damaged products: We will provide a prepaid return shipping label at no cost to you.

We recommend using a trackable shipping service. We are not responsible for items lost or damaged in transit during the return.

Refunds

Once we receive and inspect your return, we will notify you by email within 3–5 business days whether your refund has been approved.

If approved, you may choose one of the following refund methods:

  • Original payment method — Refunded to the card or payment method used at checkout. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
  • Store credit — Issued immediately to your account and can be applied to any future purchase. Store credit does not expire.

If your return is denied (e.g., the product was opened or does not meet the return conditions), we will notify you and ship the item back to you at your expense.

Defective or Damaged Items

If you receive a product that is defective, damaged, or incorrect, contact us within 7 days of delivery at [support email]. Please include:

  • Your order number
  • A photo or description of the issue

We will arrange a replacement or full refund at no additional cost to you, including return shipping.

Exchanges

We do not offer direct exchanges at this time. If you would like a different product, please initiate a return and place a new order.

Non-Returnable Items

The following are not eligible for return or refund:

  • Products that have been opened, used, or have a broken seal
  • Items returned without a valid return authorization number
  • Items returned after the 30-day return window
  • Gift cards

Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check your bank or credit card statement again.
  2. Contact your bank or payment provider — there is often a processing delay before a refund is officially posted.
  3. If you have completed both steps and still have not received your refund, contact us at [support email].

Contact Us

For any questions about returns or refunds, reach out to us:

  • Email: [support email]
  • Response time: 1–2 business days

This return policy is offered voluntarily and may be updated at any time. Changes will apply to orders placed after the date of the update. This policy does not affect your statutory rights.