Terms of service

Terms of Service

Last updated: May 27, 2026

Please read these Terms of Service ("Terms") carefully before placing an order through our website ("Site"). By accessing or using the Site and placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Us

This website is operated by:

Dominik Alexander Jauk Neufeldweg 149t 8041 Graz, Austria

Email: gleanora.contact@gmail.com

References to "we," "us," or "our" refer to the operator listed above. References to "you" or "your" refer to the user or customer.

2. Eligibility

By using this Site and placing an order, you represent that you are at least 18 years of age and are legally capable of entering into binding contracts. If you are under 18, you may only use the Site with the involvement of a parent or legal guardian.

3. Products and Accuracy

We make every effort to display our products and their descriptions as accurately as possible. However, we do not guarantee that product descriptions, images, pricing, or other content on the Site are complete, accurate, reliable, or error-free.

The display of products on the Site does not constitute a binding offer. It is an invitation for you to place an order.

4. Orders and Contract Formation

By clicking "Buy Now" (or a similar button at checkout), you submit a binding offer to purchase the items in your cart.

You will receive an automated order confirmation email acknowledging receipt of your order. This confirmation does not constitute acceptance of your offer.

A binding contract is formed only when we accept your order by sending a separate shipping confirmation email or by dispatching the goods.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases of pricing errors, suspected fraud, product unavailability, or orders that appear to violate these Terms.

5. Pricing and Payment

All prices are listed in US Dollars (USD).

Prices do not include applicable sales tax, which will be calculated and displayed at checkout based on your shipping address, in accordance with applicable state and local tax laws.

We accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Other payment methods available through Shopify Payments

Payment is processed at the time of purchase or in accordance with the terms of the selected payment provider. All payments are processed securely through third-party payment processors. We do not store your payment information.

6. Shipping and Delivery

We currently ship to addresses within the United States only.

Shipping costs, if applicable, are calculated and displayed at checkout.

Our products are shipped using a dropshipping model, meaning items are shipped directly from our fulfillment partners. As a result, delivery times may vary. Estimated delivery times are provided on the product page and at checkout, but are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, weather events, or other circumstances beyond our reasonable control.

Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

7. Return Policy

We voluntarily offer a 30-day return policy from the date of delivery. This is not a statutory right but a courtesy we extend to our customers.

Returns are accepted only if the product is unopened, unused, and in its original sealed packaging. Due to the nature of our products (skincare patches that come into direct contact with the skin), opened or used items cannot be returned for health and hygiene reasons.

For full details on how to initiate a return, return shipping costs, and refund processing, please refer to our separate [Return Policy] page.

8. Hygiene Products — Special Conditions

Our products (eye patches) are sealed hygiene and personal care items designed for single use and direct skin contact.

For health and safety reasons:

  • Returns are only accepted if the product is unopened and the original seal is intact.
  • Once the seal has been broken or removed, the product is no longer eligible for return or refund.
  • This condition exists to protect the health and safety of all customers and is not intended to limit your rights unreasonably.

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR PRODUCTS AND THIS SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE EXPRESSLY DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that our products will meet your specific expectations or that results from using our products will be achieved. Individual results may vary.

Nothing in this section is intended to limit any rights you may have under applicable state consumer protection laws that cannot be waived or limited by contract.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE, OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PURCHASE OF OUR PRODUCTS.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

11. Indemnification

You agree to indemnify, defend, and hold harmless our company, its officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

12. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, product descriptions, and software, is our property or the property of our licensors and is protected by applicable copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, or create derivative works from any content on this Site without our prior written consent.

13. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights.

You and we agree that any dispute, claim, or controversy arising out of or relating to these Terms, our products, or the Site ("Dispute") shall be resolved through binding individual arbitration rather than in court, except as set forth below.

Arbitration Rules: Arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration will be conducted in English.

No Class Actions: YOU AND WE EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING. All claims must be brought in the parties' individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

Small Claims Exception: Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the court's jurisdictional limits.

Opt-Out Right: You may opt out of this arbitration agreement by sending written notice to [support email] within 30 days of your first purchase. The notice must include your full name, mailing address, and order number, and must state that you wish to opt out of the arbitration provision.

14. Governing Law

These Terms and any Dispute shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of laws principles.

If the arbitration agreement in Section 13 is found to be unenforceable, any litigation shall be brought exclusively in the state or federal courts located in the State of Delaware, and you consent to the jurisdiction of such courts.

Nothing in these Terms shall limit any consumer protection rights that you may have under the mandatory laws of the state in which you reside.

15. Retention of Title

Products remain our property until payment has been received in full. If your payment is reversed, declined, or charged back, we reserve the right to reclaim the goods or take appropriate legal action.

16. User Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate your account at our discretion if we believe your account has been compromised or is being used in violation of these Terms.

17. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Site, you consent to the practices described in the Privacy Policy.

18. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to the Site with an updated "Last updated" date.

Your continued use of the Site after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms, together with our Return Policy and Privacy Policy, constitute the entire agreement between you and us regarding your use of the Site and purchase of our products, and supersede any prior agreements or communications.

21. Contact Information

If you have any questions about these Terms, please contact us:

  • Email: gleanora.contact@gmail.com
  • Response time: 1–2 business days

These Terms of Service are governed by the laws of the United States and the State of Delaware. We are an Austrian company doing business with US consumers. These Terms do not override any mandatory consumer protection rights granted to you by the laws of your state of residence.